October 22, 2019
The Next Big Idea After Automation

Automation allowed businesses to streamline operations, minimize errors, and ensure their employees could focus on activities that genuinely required their expertise.Now, artificial intelligence (AI) is taking operational efficiency even further.

Along with providing a better customer experience, AI is empowering companies in the realms of recruitment and hiring, enhancing their ability to offer exceptional candidate experiences that can help them stand out in today’s competitive market. If you are wondering precisely how AI is poised to alter the landscape, here’s what you need to know.

AI and the Customer Experience

AI has been transformative when it comes to the customer experience (CX), particularly since the advent of chatbots. When a customer has a question, they don’t have to wait in lengthy queues for an agent. Instead, the bot can provide them with comprehensive answers near instantaneously. And, if the chatbot can’t give the man adequate response, it can route them to the proper employee with ease.

Additionally, chatbot-based support is available anytime, anywhere. Customers don’t have to wait for an agent to be online to get assistance, enhancing CX in a way that generally only a 24/7 business can provide. Further, the mood of an AI support bot is always positive. While human representatives can’t be “on” every moment of every day, the AI can maintain a cheery, empathetic, and optimistic disposition permanently.

Content personalization is another area where AI shines. The technology can review customer data and provide content that aligns with their known preferences, leading to a higher degree of relevancy. Recommendations can be both timely and meaningful, thanks to their greater alignment with immediate needs and desires.

AI and the Candidate Experience

WhileAI technology has more often been examined from the perspective of CX, it has relatively recently broached into new territory: the candidate experience.Today’s top professionals need to be engaged throughout the hiring process if they are going to choose to remain in contention, and AI is creating avenues to craft stronger connections that last.

AI technologies can analyze job postings created by companies and recruiters and alert their writers about potential gender or racial bias, allowing corrections to be made quickly. As a result, the posts can become more inclusive, and that may attract candidates who value diversity and inclusivity when it comes to employers.

Virtual assistants with natural language processing capabilities can handle interview scheduling efficiently and even provide status updates during the hiring process, ensuring the candidate remains fully informed regarding timelines, next steps, and decisions. On-demand, chatbot-based text interviews supported by AI can allow hiring managers to narrow down their applicant pool quickly, expediting the hiring process overall, providing candidates with shorter turnaround times.

Ultimately,AI is transforming the recruitment and hiring process, improving time-to-hire metrics, and enhancing candidate engagement. Plus, it allows companies and recruiters to focus on other parts of the experience, increasing the odds that they can create meaningful connections with top talent, and showcase the business as an employer of choice.

If you are interested in learning more about technologies in hiring process the team at BlueAlly Services can help. Contact us to discuss your questions with a member of our skilled staff today.